Terms and conditions
The agreement consists of these terms of sale, information provided in the order solution, and any separately agreed-upon terms. In the event of any conflict between the information, the separately agreed-upon terms between the parties prevail, provided it does not conflict with mandatory legislation.
The agreement will also be supplemented by relevant legal provisions governing the purchase of goods and services between businesses and consumers.
The seller is:
Van Mazijk Consulting
Tandwielstraat 755,
3083 AV Rotterdam,
Zuid-Holland,
Netherlands
samvanmazijk@gmail.com
Org. id : 74001515
Hereinafter referred to as the seller.
The buyer is the consumer placing the order and is hereinafter referred to as the buyer.
The stated price for the product or service is the total amount the buyer is required to pay. This price includes all taxes and additional costs. The buyer is not obligated to bear any additional costs that the seller did not inform them of before the purchase.
The agreement is binding for both parties when the buyer has submitted their order/payment to the seller.
However, the agreement is not binding if there have been typographical or clerical errors in the seller's offer in the online store's order solution or in the buyer's order, and the other party realized or should have realized such an error.
Payment will be processed using Klarna as the payment provider. A completed payment is considered an order, as per point 4.
Delivery is deemed complete when the buyer or their representative has taken possession of the item or when the service from the seller has commenced.
If the delivery time is not specified in the order solution, the seller must deliver the product/service to the buyer without undue delay and no later than 30 days after the customer's order. The product/service should be delivered to the buyer unless otherwise specifically agreed between the parties.
The risk of the product passes to the buyer when they or their representative have received the goods in accordance with point 6.
Unless the agreement is exempt from the right of withdrawal, the buyer may withdraw from the purchase of the service in accordance with the Consumer Contracts Act.
The buyer must notify the seller of the exercise of the right of withdrawal within 14 days from the start of the period. The deadline includes all calendar days. If the deadline falls on a Saturday, public holiday, or other holiday, the deadline is extended to the next business day.
The withdrawal period is considered observed if the notification is sent before the expiry of the period. The buyer bears the burden of proving that the right of withdrawal has been exercised, and the notification should therefore be made in writing (withdrawal form, email, or letter).
The withdrawal period begins:
For the purchase of individual items, the withdrawal period runs from the day after the item(s)/service(s) are received.
If a subscription is sold or the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
If the purchase consists of multiple deliveries, the withdrawal period runs from the day after the last delivery is received.
The withdrawal period is extended to 12 months after the expiration of the original deadline if the seller does not inform about the right of withdrawal and standardized withdrawal form before the conclusion of the agreement. The same applies to the lack of information about terms, deadlines, and the procedure for using the right of withdrawal. If the business provides this information during these 12 months, the withdrawal period still expires 14 days after the day the buyer received the information.
When using the right of withdrawal, the product must be returned to the seller without undue delay and no later than 14 days from the notification of the exercise of the right of withdrawal. The buyer covers the direct costs of returning the product, unless otherwise agreed or the seller has failed to inform that the buyer must cover the return costs. The seller cannot impose a fee for the buyer's use of the right of withdrawal.
The buyer may try or test the product in a proper manner to determine its nature, characteristics, and function without forfeiting the right of withdrawal. If testing or trying the product goes beyond what is reasonable and necessary, the buyer may be responsible for any diminished value of the product.
The seller is obligated to refund the purchase price to the buyer without undue delay and no later than 14 days from the seller's receipt of the notice of the buyer's decision to use the right of withdrawal. The seller has the right to withhold payment until they have received the goods from the buyer or until the buyer has provided documentation that the goods have been returned.
Except for the obligation to make agreed-upon payments, neither party is responsible for the non-fulfillment of their obligations under the agreement during a period when the party cannot perform their obligations due to events beyond their control, such as strikes, fire, flood, or other natural disasters, war or unrest, cyberattacks, and acute or serious illness.T
his is provided that the party unable to fulfill their obligation under the agreement immediately informs the other party of the situation and provides sufficient information for the other party to assess the situation and limit their own loss.
If such a situation arises, the parties will not be exempted from their obligations under the agreement, but the fulfillment of them will be postponed until the force majeure condition ceases. If the condition is prolonged, the company will be exempt from its delivery and compensation obligations.
The data controller for collected personal information is the seller. Unless the buyer agrees to something else, the seller, in accordance with the Personal Data Act, can only collect and store the personal information necessary for the seller to fulfill their obligations under the agreement.
The buyer's personal information will only be disclosed to others if it is necessary for the seller to fulfill the agreement with the buyer or in cases required by law.
Complaints should be addressed to the seller within a reasonable time, cf. points 9 and 10. The parties shall attempt to resolve any disputes amicably. If this is not successful, the buyer can contact the Consumer Authority for mediation.
The European Commission's online dispute resolution platform can also be used if you wish to file a complaint, especially if you are a consumer residing in another EU country. The complaint can be filed here: http://ec.europa.eu/odr.
Van Mazijk Consulting
Tandwielstraat 755,
3083 AV Rotterdam,
Zuid-Holland, Netherlands
+ 31 6 81833013
Org. id : 74001515